- Will I receive a physical product?
All products on this site are currently virtual so no physical product is required or shipped.
- How will I be billed?
Your credit card will be automatically billed each month or the recurring date of your first subscription purchase. The minimum contract is 12 months and you will be emailed to remind you to renew at the end of the period.
- What do you need from me?
To maintain or update a website, we need ftp access (file transfer protocol) this is a username and password, if you do not have this contact your hosting company they will help you reset this or point you in the right direction. We'll need cpanel or web hosting access for any database driven site (Ecommerce, CMS etc) also the username and password for the database. For Ecommerce, CMS etc we'll also need admin access, again this is a username and password. IF you are unsure of any of this we will contact your webhost on your behalf, this time will be tracked in your plan.
- How do I know how many blocks/time to buy?
Use our contact form or live chat button to discuss your requirements, we'll get back to you with an estimate so you can checkout.
- What if I don't use all my blocks/time?
We keep accurate track of any time spent on a project, if you buy 6 hours and we only use 5, you can request a refund to your card or keep this a a credit for any future work. Block purchases are good for 12 months. Time used is rounded to the half hour, don't worry if it's just a few minutes over we'll round it down!
- What if I need more credits?
In some cases where there is more to the requirements than outlined at the outset you will need to buy more time, just login and add them to your cart. If we think it will take longer once we have started we will always do our best to let you know, so you can decide on your budget and if there are other options.
- Do you support all sites and programming languages?
We don't support everything but very nearly, Java sites and ASP.net usually require compiling code which cannot be done without access to the original base code. We can update the html of an asp.net site and the images or design so please ask we may be able to help. We don't support or maintain adult, gambling or some other sites, we reserve the right to refuse service to any website using our discretion. If you buy one of our services for a site we won't support we will offer a full refund before starting any work.