Worry Free Professional Web Site Support
Free Website Analysis and Review
Free Website Analysis and Review

Monthly Magento Commerce Support Plans

Magento Commerce SupportWe have over 15 years combined e-commerce experience, and specialize in Magento Commerce websites. We have the knowledge and experience to know what works and the creativity to make your site look great. We design, build, upgrade, enhance and optimize Magento commerce sites. We can help you with the day-to-day running, fix a problem, and even customize features and extensions. We have a proven response time and, we offer real solutions to your problems. These plans offer you peace of mind knowing that you are saving on our regular hourly rates and receiving priority service. Convenient monthly payments with automatic billing.

30 Day Money Back Guarantee.

We're sure you'll love our support so try our plans for 30 days, cancel any time in the first 30 days for a full refund of your first month

 

All maintenance packages come with a Basecamp client account - an online project collaboration suite that allows easy posting of to-do's messages, whiteboards and more. All communications are kept in order showing replies and comments and you can upload images, content and more and it's all stored under your account.
Magento Essential $75/month
  • Up to 1 hour priority support including
  • Support help for general questions
  • Site content updates
  • Site image replacement
  • Monthly site health check
  • Link checking
  • Browser compatibility testing
  • Load speed testing
  • Form testing
  • Quarterly site traffic stats and analysis
  • Google® analytics
  • Google® sitemap submission
  • Uptime monitoring
  • Alert monitoring
  • Customer review monitoring*
  • Basecamp client account
  • 30 Day Money Back Guarantee
  • Product editing
  • Product optimizing
  • Catalog formatting checking
  • Extension monitoring and updating**
  • Seasonal / promotional backgrounds***
  • Seasonal background / theme editing
  • Meta Tagging for categories
  • Catalog SEO optimization
  • Code optimizing
  • Extension installation
  • New extension monitoring and recommendations
Optimum $149/month
  • Up to 2 hours priority support including
  • Support help for general questions
  • Site content updates
  • Site image replacement
  • Monthly site health check
  • Link checking
  • Browser computability testing
  • Load speed testing
  • Form testing
  • Quarterly site traffic stats and analysis
  • Google® analytics
  • Google® sitemap Submission
  • Uptime monitoring
  • Alert monitoring
  • Customer review monitoring*
  • Basecamp client account
  • Product editing
  • Product optimizing
  • Catalog formatting checking
  • Extension monitoring and updating**
  • Seasonal / promotional backgrounds***
  • Seasonal background / theme editing
  • 30 Day Money Back Guarantee
  • Meta tagging for categories
  • Catalog SEO optimization
  • Code optimizing
  • Extension installation****
  • New extension monitoring and recommendations
Superior $349/month
  • Up to 5 hours priority support including
  • Support help for general questions
  • Site content updates
  • Site image replacement
  • Monthly site health check
  • Link checking
  • Browser computability testing
  • Load speed testing
  • Form testing
  • Quarterly site traffic stats and analysis
  • Google® analytics
  • Google® sitemap submission
  • Uptime monitoring
  • Alert monitoring
  • Customer review monitoring*
  • Basecamp client account
  • Product editing
  • Product optimizing
  • Catalog formatting checking
  • Extension monitoring and updating**
  • Seasonal / promotional backgrounds***
  • Seasonal background / theme editing
  • Meta tagging for categories
  • Catalog SEO optimization
  • Code optimizing
  • Extension installation****
  • New extension monitoring and recommendations*****
  • 30 Day Money Back Guarantee

All plans are based on a 12 month contract and are automatically billed to your card each month.
We require ftp access, admin access and ssh (shell access) to make any changes to your Magento site.

* Customer Review Monitoring: We will monitor customer reviews and enable these (per client guidelines) , delete any spam reviews. (Product review setting must be enabled)
** Extension Monitoring and Updating: We will review any updates to currently installed extensions and upgrade these where applicable. Client is responsible for any fees from the extension supplier. (these will only be upgraded with client approval)
*** Up to 4 main background changes per year (promotional / seasonal) if your theme design allows this (some do not) client to supply graphic or we can design one at our normal hourly rate.
**** Extension Installation: We can install extensions that you have purchased, please note we are not responsible for conflicts with extensions, in the case of conflicts we will refer to the supplier for fixes. Client may be responsible for these hours. Extension conflicts are rare but not unknown.
***** Extension Monitoring and Recommendation: New extensions are created and released on a frequent basis. We will monitor Magento Connect for new or improved extensions that believe will enhance or improve your shopping cart. Client is responsible for any fees from the extension supplier. (these will only be installed with client approval)

Magento Version Upgrades: Please note when new versions of Magento are released we can upgrade your site for you, this is not covered under maintenance as there are usually bugs or problems when upgrading (particulary from much older releases) If you wish to upgrade please contact support, we recommend backing up the site and database and testing a new upgrade on a testing server to ensure a smooth transition.

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