We also offer support plans for Magento Commerce alongside our regular support blocks.
Magento Commerce is a very powerful open source shopping cart with many features and available extensions. With frequent version updates and thousands of extensions Magento requires knowledgeable web support coupled with e-commerce experience in order to leverage the best performance and sales from your online store.
Compare Magento Plans
No Outsourcing: You won't be talking to anyone in India, Russia or outside of the USA, all our support is handled in house. It's not 24/7 it's 9-5 EST, support tickets and requests through the maintenance program are handled promptly and turnaround in the shortest timeframe.
Basecamp: We use BasecampHQ for online project collaboration, with this web based tool you can login, post to-do's, requests, comments, upload files and see communications from your support contact all in one convenient location. It's included in the price and it helps us track all projects and with integrated desktop timers we can track our time so you only get charged for time spent on the ticket or task.